A small commitment to your custom pair.
What you are paying for
The $10 USD payment is a refundable project-request deposit for our personal review of your idea and an initial conversation about suitability, budget and next steps. It is a commitment to begin that conversation. Reviewing the request does not consume or reduce the deposit.
It does not buy a finished design, sketches, revisions, shoes, sourcing, production, shipping or an appointment. It does not guarantee that we can accept the project, meet your deadline or reserve production time. We agree on feasibility and the full scope, price and timing before any separately paid work starts.
Where the $10 goes
If you proceed, we show the full $10 credit on your separate project proposal. The proposal states the project total and the remaining amount due. We do not add the deposit on top of that total or automatically charge a balance.
When the full $10 is refunded
If you change your mind, we cannot accept your idea, the budget or timing does not fit, or either side chooses not to proceed before separately approved paid work begins, we initiate a full $10 refund to the original payment method. You do not lose the deposit because you asked a question or declined a quote. Once the deposit is applied to an accepted, paid project, that separately agreed project's cancellation and refund terms apply.
Please keep the conversation going
We contact you using the details you provide. If a reply is needed, we send a follow-up. If we receive no reply within 7 calendar days after that follow-up, we close the request and initiate a full $10 refund. This clock does not start when you submit or pay. If you need more time, reply to the follow-up before the window ends; we can discuss the next step.
How to request a refund or ask for help
Use the refund option in your private request-status link, or email customs@jokerssoles.com with your request reference. Support and refund requests are free. We initiate an eligible refund promptly; PayPal and your bank determine when it appears in your account. A requested or pending refund is not the same as a completed refund.
Payment and confirmation
Payment is handled by PayPal; card details are not collected by this website. Only provider-confirmed payment opens a paid project request. A canceled, failed or unconfirmed checkout does not book work. If the status is unclear, check your private status link or contact us before paying again. Your request details are saved for review; the existing email step delivers any reference photos after payment.
Other forms and services
General questions, existing-order support, deposit/refund help and customer feedback remain free. Shoe Hunter has its own purchase-budget and success-fee terms; this $10 deposit is not added to that service. If your purchase or conversation began on eBay, keep that transaction and payment on eBay.
Policy version: 2026-10-23-request-v1 · All amounts USD.